Refund Policy

Last updated: September 28, 2026

This policy covers the fees brands pay Virora for listings, boosts and the Pro and Platinum plans, as shown on the pricing page. Paddle.com, our merchant of record, processes these payments.

Duplicate or mistaken charges

If you were charged twice for the same thing, or charged in error, we refund that charge in full.

Listings and boosts

If a paid listing or boost did not go live because of a problem on Virora’s side, we refund it in full.

Otherwise, listing and boost fees are non-refundable once the listing is live, because the visibility you paid for has been delivered.

Cancelling a plan

You can cancel Pro or Platinum anytime from Billing. Your plan stays active until the end of the month you paid for. Partial months are not refunded, except in the case below.

First 14 days of a plan

If you ask within 14 days of your first payment for a plan, and you have not used an included listing or sent a direct message, we refund that payment in full.

Creator payments

Brands pay creators directly, with the payment method on the listing. That money never reaches Virora, so it is outside this policy, and Virora does not refund or collect it. If a creator did not deliver, you can report them, as described in the Terms of Service.

How to request a refund

Email support@virora.io, or reply to your Paddle receipt. Refunds go back to the original payment method, typically within 5 to 10 business days.

Your consumer rights

Nothing in this policy limits your statutory consumer rights.